****TY APP AND CUSTOMER SERVICE

I AM SO SICK AND TIRED OF NEDBANK AND HOW ****TY EVERYTHING IS. FROM THE ****TY APP TOO THE ****TY CUSTOMER SERVICE.

I CURRENTLY LIVE OVERSEAS, AND I USE MY CREDIT A LOT BUT THE OTP SENDS TO MY SOUTH AFRICAN NUMBER WHICH CANT BE USED HERE!!! I ASKED NEDBANK TO CHANGE THE OTP PIN TO MY EMAIL (STANDARD BANK DID IT WITH SUCH EASE) BUT APPARENTLY THEY DON'T DO THAT AND I HAVE TO COME INTO THE BRANCH!! SO IF SOMETHING HAPPENS TO ME HERE AND I NEED TO TRANSFER MONEY OR GET SOMETHING ONLINE, I CANT BECAUSE OF HOW ****TY THE OTP SYSTEM IS.

SECONDLY THE APP IS SO ****!!! I HAVE TO SPEAK TO AN AGENT YET THE APP ALWAYS BUGS OUT AND THE AGENTS KEEP ON ENDING THE CHAT DUE TO THE ****TY APP!! AND I HAVE TO KEEP ON LOGGING BACK IN TO SPEAK TO AN AGENT AGAIN... I CANT WAIT TO PAY OFF MY CARD WITH NEDBANK AND LEAVE THEM AND TAKE MY BUSINESS ELSEWHERE ..THEY ARE A REALLY ****TY BANK, CUSTOMER SERVICE AND APP!