Two Years and Still Unable to Close My Accounts

I have been trying to close both my credit card accounts and my cheque account with Nedbank for over two years. Despite countless calls and promises that the issue would be resolved, the accounts remain open.

Every time I phone, I receive the same empty assurances that “it will be done,” yet nothing ever changes. It’s unacceptable that such a simple request has dragged on for this long.

The most recent reference number for my latest attempt to close these accounts is ***.

I am extremely frustrated and tired of the endless lip service. I just want confirmation that my accounts have been properly closed once and for all.