Two weeks to register a Greenbacks Account

I noticed that I could not log on to the Nedbank Greenbacks site, so I called their help centre. The staff logged an incident for me.<br> Two weeks later, I phone in again to ask what the status of my query is. They tell me that I should send an email to [Email Removed]<br> It takes them two weeks to inform me that I should send an email to another department.<br> <br> PFM Support inform me that I have to re-register my account. I attempt to register and their site fails to send the required verification code. They log an incident with their technical team and tell me that they will give me feedback when they receive any information.<br> <br> For the past week, I've been trying to register and they keep telling me that the request is with their technical team. Today I asked them to check the progress of the request with the technical team and this was their response:<br> \...<br> We have referred this matter through to the Technical Support Team and they are busy investigating the cause of this issue.<br> Currently there is no time frame given for this.<br> ..."<br> Basically they are telling me that this issue is so insignificant that that they wont even take the time to check with their technical team."""