Two weeks, account not closed, no transfer of funds

<p>Two weeks ago i went into Nedbank Tokai branch to close my accounts. A week later i notice my funds arent transfered yet so i attempt to log into my internet banking and i no longe had access to it. So I have no way to access my account as i dont have the cards either. I call the contact centre in which they tell me nothing was done to my account and i need to go into the branch again in order to ensure my account is closed. This is the main reason why my account is closed!!! Slow service and having to go into the branch where things arent done right the first time. Fair enough i call the branch to find out whats going on with my account only to be told a week later that they havent even started working on it! So now i'm still tied to a bank which i dont want to have to deal with ever again personally! I just want my remaining amount transferred and my account closed!!! Why is it such a mission to get things done at this branch! I regret ever having an account with you guys. </p>