GB
Grant B

1 reviews | Active since Dec 2016

16 Dec 2016, 11:54

Two debits in one month.

<p>I am most annoyed that Nedbank decided to debit my account twice by the 15th of the month. It is especially annoying since I never agreed to an early debit in December as I only get paid month end and because it has now caused one of my other debit orders to not go through. I expect the amount plus any costs for the bounced debit order to be deposited back in to my account, failing which I will be contacting the NCR.</p>

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Replies (1)
Nedbank
Nedbank's reply16 Dec 2016, 18:03
Official

Dear Grant Bamford

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you to help resolve your complaint.

Please note due to the public holidays, we are not able to respond timeously to your complaint. If urgent, call our Contact Centre on ***. Alternatively inbox your contact details or email us on *** and we will get back to you on the 1st working day.

Kind regards

Client Experience Team