TURNING A BLIND EYE ..... PLEASE DONT

I'm deeply disappointed with the Nedbank Home-ownwers consultants and the shocking services I have recently encountered. I called on the 2 January 2021 to lodge a claim and held on for more than 1H30 minutes and got cut off. I concluded that they may have a high call volume due to the flooding from the WESTRAND. I called again on Monday the 4/01/2021 and the lady claimed to have system issues and promised to call me once she is online and waited no call received from her. I called again on the 6th and managed to logde my claim but forgot to ask the gentleman that we previously claimed for a kitchen cupboard to be fixed of which was fixed but its now falling apart I called and the consultant Pricilla wanted me to give her either the claim or date of which I said that it do have but maybe she can check 2 years ago from the history and just said we have to log a knew claim . I will not log a new claim and have to pay excess . Nedbank are outsourcing small companies to do their work and the results are poor. I want someone else to come out and fix this cupboard for me please. We cant continue to turn a blind eye to such problems and expect things to be better in future and for people to continue this way. Customer services in this country is beyond shocking so please don't contribute more to it.

Regards NV Zulu