Trying to withdrw MY money

Last Tuesday I queued at Nedbank Rosebank for about an hour at Enquiries to withdraw MY money from 2 Investment accounts. It was lunchtime and all queues were chaos so I asked to see the Branch Manager and was told she was coming. 15 minutes she still wasn't there so I phoned the Branch, from the queue, and was told she wasn't there!!!!????? Myself and another customer then watched as several back-office staff came to look through the window into the Enquiries office! Charmelle/Charnelle (sp?) never came out to address the issue in the further half hour I was in the branch which I find absolutely disgusting. I continued to queue and had to get a chair for an elderly gentlemen who was there on his 4th unresolved visit!!! I was eventually attended to by Muhammad. I phoned the Nedbank Investment Call Centre yesterday, a full week later, to check up on the progress of my withdraw only to find out that they never received my forms! I then phoned Nedbank Rosebank and spoke to Muhammad who said he'd faxed the forms but would follow-up and get back to me. Needless to say he didn't and the forms have still not been received. Please can you address both issues!!!!