Trying to cancel my account for almost 2 months

8 January - Called for settlement amount on my credit card<br> <br> 12 January - paid settlement amount<br> <br> 14 January- Called in to cancel account<br> <br> 29 January - received statement with outstanding monthly fees of R81.63. after the full settlement amount was paid more than 10days ago and the account was supposed to be closed. They sent me a statement for the monthly account fees.<br> <br> 30 January - Called AGAIN to confirm why I got the statement and why the account hasn't been closed (said they will investigate and get back to me)<br> <br> 9 February - No one called back so I followed up AGAIN, told me they would investigate and get back to me.<br> 12 February - No one got back to me, called AGAIN,,,,exactly the same thing. AND HAVE BEEN WAITING EVER SINCE.<br> <br> HORRIBLE SERVICE, THEY TOLD ME TO GO TO MY CLOSEST BRANCH WITH THE RECORDING THAT I REQUESTED TO CANCEL THE ACCOUNT, ONLY AFTER I EXPLAINED TO THEM THAT THEY MAKE IT CLEAR THAT ALL OF THEIR CALLS ARE RECORDED SO WHY MUST I DO IT AFTER I CONTACTED THEM NUMEROUS TIMES THEY SAID THAT THEY WILL DO IT.<br> <br> I WORK IN A CALL CENTER AS WELL AND WOULD APPRECIATE IT TO BE CONTACTED ON MY LANDLINE. ***.<br>