Trust account Pathetic service . Still not resolved

Have a trust account with nedbank . Account has been frozen for almost 2 years . Went to the Springfield park branch . My attorney had advised that the documentation I had was in order .... I was told to bring in documents which was done . I have been running up and down and up to date no joy . Every week a new documents needs to be changed etc . All of this for FICA . The woman at Springfield park was absolutely rude and didn’t treat us with any respect . The banker consulted me based my situation on a previous Trust issue . The ladies made it known that they didn’t know what to do . Pathetic behaviour