Truly disappointed

I received a call last week from the call centre advising me that my account can be upgraded. After spending some time on the phone and being addressed correctly I was advised that I will receive a notification when my card is ready to be collected. On Saturday I went to the bank to collect the card and after waiting for several minutes because my card couldn't't be found, I asked the consultant to check under my ****en surname... Much to my frustration Nedbank once again issued the card in my ****en surname AGAIN!!!!! This is unacceptable, I'll be married for 6 years this year and you still get this wrong. How is it possible, I have more then one account, I'm addressed by the correct surname, you have my FICA documents, my marriage certificate was sent through, what more do you want. I waste my time going to the bank and am told there's nothing the branch can do....