Treating to handover my bond and close my current account after I just

I have a bond with Nedbank for the past which was never in arrears I have been unemployed for over 1 year almost but was unfortunate unable to pay my ful installement from the month of May and been asking if I can make an arrange the agent kept saying they can't I tried to pay after I found a job a few weeks ago I sent them my letter of employment and ask yet again for arrangements they telling me to pay 50% of my arrears when I am telling them am a single mother of 5 kids and not earning the same about of money of they can assist me to add my arrears to my balance they refuse rather they treating me they will lose my current account An hand my account to lawyer to take action . Today the agent is even telling to go an open other bank account for my salary this month after I told her I can pay my full installment this month an wil make a plan for the arrears so is telling me her manager said no they want 50% this Friday I don't even have bread now dor my kids . I fail to understand why my bank can't meet me my friend lost her job and standard bank has been so helpful