Treating customers unfairly

My husband went to deposit urgent money that I needed. He was at the ATM in Atteridgeville,he deposited the money and the transaction could not be confirmed with the money retained. He went into the bank to query the matter and was told it will reflect in 5 working days. I am not accepting that nonsense, I want that money to reflect today still. Nedbank should've put a sign on the ATM stating that it had problems. I will not be inconvenienced and treated unfairly. That money needs to be in my account before end of business!!!