Treated like my business doesn't matter

<p>I'm really disappointed with the service I have received from the Nedbank Centurion Mall Branch. I get that I am just one customer and dont really matter in the bigger scheme of things but they made sure I knew that. About two weeks back I got a call from a consultant offering me a "top up" to my current loan. I wasnt going to take it but last week tragedy struck and because I have done business with Nedbank before I thought they would be the perfect solution. So I contacted then and app**** telephonically for them to settle two of my current loans and give me a payout of R40 000.00. I was sent a quote and asked to take some documentation to a branch to sign so I decided on Centurion Mall since they were the closest. Everything seemed okay with the consultant and she told me it would take about 48hrs to be approved. Here I am a whole week later. When I call the loans department head office I am told it is still pending for some document or so which the consultant was supposed to inform me of. I have had two occassions now where I had to remind the consultant to do what is required. I have spent countless hours on the phone trying to contact her and her branch manager to no avail. I spoke to another consultant yesterday who said she would look into it and call me back but as usual NO FEEDBACK. I am now completely frustrated and have no idea what to do. I want to cancel my application but they have already taken a week of the time I would have had if I'd gone somewhere else. I feel that the consultants and the head office branch are not communicating efficiently and the switchboard/receptionist is lowsy at conveying messages left for the managers or consultants. At this point I really feel stupid for choosing Nedbank. :-(</p>