Treated like I do not Matter

<p> I am disappointed at the level of service I received from branch Manager(Themba Khumalo) at Ebony Park. the Manager was so rude that when i knocked at his office instead of greeting me he asks me who sent me to him without asking him and whether do they not know that he is very busy to handling silly queries, he proceeded to call his enquiries department to set them straight for allowing me to knock on his door.</p> <p> </p> <p>I explained to him that someone or some company has been doing debit orders on my account for the past year or so. i explained that i have never given this particular company permission to do any debit orders. i have been doing stop orders and reversals in order to get many back from this party.</p> <p>This month a debit order went through and took by balance to Minus which meant they have to charge late fees. my request was that i not be charged the late fees as it was not my fault for the debit order. Bank manager refused saying they are in the business of making money and can't just refund me.</p> <p>It is not the bank's fault I agree but it is also not my fault aswell so why is my bank punishing me for something that is not our fault i asked. I was told to call the call center which i did and was told the Bank manager or Line manager are the people who should help.</p> <p> </p> <p>in cutting a long story short, i have been a Nedbank customer for more than 9years and now know how insigficant my business is to the bank. I will be moving my account elsewhere.</p>