RM
Raymond M

1 reviews | Active since Feb 2016

02 Jun 2016, 20:28

Treated like an Animal

<p>I'm terribly disappointed in the manor in which Nedbank MFC handled my enquiry this afternoon in the collections and recoveries divison.</p> <p>I received and disturbing email from JEREMIAH MANKGANE who works for MFC and responded immediately by calling him. My Intention was to gain understanding and find a solution for the problem.</p> <p>Instead I received nothing but hostility and harsh and abrupt attitude from someone I assume works for a leading bank responsible for treating customers fairly with dignity and some respect. I've never been spoken to like an animal the way he addressed and spoke to me without any desire to assist. Instead he told me off and I had nothing more to say. </p> <p> </p> <p>I would never ever ever in my life want to ever deal with Nedbank MFC thanks to JEREMIAH and I would shout it from the rooftops, Facebook, Twitter and all my social media platforms to share my disgust and disappointment and hurt as a human to the world. </p> <p>All I wanted to speak to someone who was willing to help me and provide me a solution to my problem as i wanted nothing but to secure my relationship with Nedbank MFC but now I feel like it's the worst mistake I could have ever made by dealing with Nedbank MFC. </p> <p>They are definitely the last bank I would ever want to deal with in my life.</p>

0
Replies (1)
Nedbank
Nedbank's reply03 Jun 2016, 06:32
Official

Dear Raymond,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team