Treated like a mushroom by Nedbank

<p>Nedbank required FICA reverification do***entation. Submitted. Called branch to verify that they had the do***entation. They confirmed and said they would let us know if anything else was required. Two months later account summarily frozen. On enquiry we were told that additional FICA do***entation was required and that the account could only be unfrozen once submitted. Surely we can expect the courtesy of the information being requested before freezing the account. </p> <p> </p> <p>Tried to call FICA department, no answer.</p> <p>Wrote email to branch manager, no reply.</p> <p>Visited branch with requested information. They appeared relieved that we were not shouting like other Clients.</p> <p> </p> <p>The account is active, but the debit card is now blocked, and two weeks later the verification is still pending. After calling FICA and card division the branch was unable to free the card up. Apparently now we have to write a letter to the card division. Why!</p> <p> </p> <p>We're highly frustrated. The branch staff are trying to be helpful, but behind the scenes processes and poor communication are causing us huge frustration.</p> <p> </p> <p>Do we need another bank that can actually solve problems? </p>