Treat your clients right

On Monday, the 3rd of August I went to withdraw cash at the Nedbank ATM (P733) Engen garage. I inserted my card and put in the code. Straight after I had done so the power came back on in the area. The machine straight away switched off and then started rebooting itself. I waited for about 10 minutes until it eventually started working again but obviously my card was not returned. I phoned and asked them to block it and mentioned that I would not be paying a cent for the replacement card as it was not my fault. Bad enough that I have been so inconvenienced with this.

I then got a call from a very helpful gentleman that mentioned I would have to choose a branch to where replacement card should be sent.

I asked if they could`nt deliver to my work to which he rep**** that i would then get charged. This is totally unacceptable as I`m in the process of moving and my time is extremely limited. Why should I as the client who`s card got swallowed by your ATM have to now go to a brancH, stand in a queue etc.

I actually have no time and need my card urgently as have purchases to make and can`t even order online.

Please can you sort this out as a matter of extreme urgency.

Thanks