Travel insurance with a CC is useless

I got a nedbank platinum card before I started travelling the world. I received a lot of promises. On arriving in Hong Kong from ****et I saw my bag was broken and my things were ******. HONG Kong express obviously wouldn't take any responsibility and gave me a letter to hand over to my bank in SA where they will decide if they will return the money to me.<br> <br> I am still in Hong Kong and I have emailed nedbank and Mahendra S at [Email Removed] They didn't even read my email or attachments and sent me a letter saying they would cancel my cards. I asked them not to because my cards weren't ******! As my email clearly states. I am working here currently and my working hours don't correspond with SA. I tried to call but got made to wait. I asked my family to call on my behalf and they eventually gave up. I emailed again. With no response. <br> <br> I'm actually just not sure who to contact and how to get theough to nedbank. Because my emails are just ignored. Going to another country was tough as it is, let alone the fact that I no longer had important items and I didn't have the money to replace them. <br> <br> I need to be contacted via email.