Travel insurance enquiry

I will be traveling next year march so today i wanted to call Nedbank to find out about the free travel insurance i have on my American Express Credit Card... but alas.... 40mins on hold listening to some american guy on a tape recording give me a history lesson about South Africa, i eventually hung up... with all my query still unanswered.

40 MINUTES? So then i logged a complaint on their website... guess what? Still no response! nada! nothing!

Absolutely ridiculous! seems like the only way in which one ever gets a response from Nedbank is if you do it in the public domain...