Travel Insurance ****

On the 7th July 2023 I visited the Nedbank La Lucia branch to enquire about travel insurance as I have a planned trip abroad this year. I was informed by the consultant that in order for me to qualify for the travel insurance I was to use my Nedbank card to purchase my tickets of which the consultant did not specify that I needed to purchase my tickets using my credit card/ or swipe my debit card.With that said, I purchase my tickets via EFT and to my surprise was later informed that due to this I will not qualify for the travel insurance. I later enquired with the Nedbank client service department to further review this as I have now spent a substantial amount on my tickets abroad and did not cater for this out of pocket expense which I am now told to pay for the insurance, there is no way that I can be compensated. Is this the kind of service we should ascribe too. I am not willing to accept any out of pocket expenses. Failure to look into my enquiry will result in my removing my entire portfolio to another banking institution. Your institution goes against its purpose, vision and more importantly values. Who must or is willing to take accountability for the misinformation provided.