Trash Service

the service I've been receiving is very frustrating and I am utterly disappointed. I was withdrawing money from the Nedbank ATM (Maponya mall) on Monday, the money was sent via send-i-mali. As the ATM was about to release the funds, the ATM switched off without releasing the funds, It went on and off again. I have been calling Nedbank from Monday to assist and I'm being sent pillar to post, One agent said the money will be reversed, which didn't, the others either will escalate matter, some can't really give feedback because according to them the money was withdrawn but the ATM shows fault and Now I'm told to wait for 4 days. 4 days is a lot, I cannot wait for 4 days and I said this to the agents as I urgently need the money. I cannot put myself in debt just because Nedbanks services are slow. From monday till today there should have progress.This matter is not being taken seriously as one of the agents told me the query is still sitting with the back office., I have been given more than 4 case numbers but with no progress, this is very disappointing and frustrating. I will never use Nedbank's services ever again.