Transferred money but funds disappeared

On the Nedbank internet banking site I transferred money from my current account to my money market account, and from my savings account to my money market account on the same day. All accounts are my accounts with Nedbank so purely inter-account transfers. However the one transfer debited off my savings account but there was no corresponding credit of the funds in the money market account. Also in the money market account there was a debit with a description of \WDL suspense account"taking money out of the account. I went into the Randpark Ridge Nedbank branch to try sort this out and spent over an hour trying to explain to various different people in the branch as well as on the phone to the Nedbank Investments help desk and the Internet help desk what the problem was. The final outcome was that they said that a call has been logged and it should be fixed within 6 business days. I somehow doubt it judging by my experience to date. Why will it take 6 days to rectify when they can see that the transfer came out of my savings account but didn't go into my money market account? What is there to investigate? """