Transferred from pillar to post for two weeks and no one cares or tries to intervene

We can find the investment. No we cannot. Yes we can. No we cannot. This is the nonsense Nedbank Investments and Nedgroup investments has been putting me through for at least two weeks. How is it that one person can find the investment/policy number I give them but cannot tell me anything about the policy and then needs to transfer me to a different department that cannot pick up the number? Is there a single person anywhere in the entire organisation who can track down the details of an investment/policy that some of your staff have somehow managed to pick up before transferring me to other people to give me the details of that policy/investment only to be told they cannot find it? The last time I complained here about Nedbank not a single person from Nedbank phoned me. Can you do better this time, do you think?