HT
Hannes T

1 reviews | Active since Feb 2014

20 Jun 2015, 19:12

Transfered Money into dormant account

I transfered some money into a savings account I have not used in a while and went to the shops to pick up groceries. I was informed at the ATM that I am unable to withdraw money, with no reason specified. I then proceeded to phone *** and was informed by a man - whose name I could not hear - that the account has been set to a dormant state due to inactivity.<br> <br> I was consequently unable to buy food for myself or my pets - and have been told this can only be resolved on Monday the 22nd.<br> <br> Thanks a lot bank. Sure was looking forward to not having groceries the entire weekend.

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Replies (1)
Nedbank
Nedbank's reply21 Jun 2015, 22:30
Official
Hello htoerien,

Our sincerest apologies for the inconvenience, an investigation is underway and we will revert to you with feedback.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team