***** - Transfer was from Capitec to Nedbank

On the 5 April 2024, I was ****med. I received an SMS that a debit order of R24 000 from Takealot had been deducted from my account and my transaction limit was increased to R30 000, the message came from the number ***.

Herewith what transpired:

"Immediately thereafter I got a call from someone that identified herself as an employee of Capitec, name Amanda September employee number ***.

Reference number for this call REF***CAPI

She informed me that she can put a hold on this person from making another attempt again but I had to sign in on my banking app, which I did. I entered my pin and the face recognition popped up which I also proceeded to do. At no given time did I think that I was being ****med as everything sounded legit / authentic. Yes I was stupid and gave the ****mer access to my account when they asked if I could scan the QR Code that was sent to me which I did. She went on informing me that she noted that there were some transactions that looked suspicious and would I like to have it reversed when I told her that none of it was fami**** to me. Travelling by bus I checked my banking app as I did not receive any message that these alleged transactions were reversed when I noted that all my money in the sum of R9339 was transferred from my account. Arriving home after 6:00pm I called Capitec to inform them that I was ****med to which the person on the other end informed me that my money was transferred to a NEDBANK account and they requested that a block be put on the account. As per Capitec email I had to get an Affidavit and open a case with SAPS which was done. On 9 April 2024 I went into the branch to hand in the document and information.

Capitec ***** incident number: ***5

When I followed up on 15 April, I was informed that all funds were depleted / utilised on 10 April. When I questioned the person how this was possible as the account should have been blocked she could not give me a clear answer and then told me that the investigation was still ongoing. I requested a reference number for my call and was told to use the incident number.

Followed up and called the ***** line again on 19 April @ 11: 56 and was then told that they do not have any record of my incident. I went into the branch and was assisted by Callan Johnson who checked and found that the branch manager emailed the ***** dept under a new incident reference number # *** and that I will hear back from the ***** dept.

I received an email from Capitec on 24 April (see attached) that they are unable to recover my money and it is best to report a civil case at court or open a ******** case at SAPS. I would like to know how NEDBANK is not investigating this account holder as the transaction in this person account was due to *****. They should have this person information if they FICA the person correctly. NEDBANK please answer me !!!