Transfer of money to incorrect account!!!!!

Cashed up my Eyethu shares - completing the forms on 14 October. I attached a copy of the Bank statement to which account the money must be transferred, the money was transferred on the 26 October to the wrong account and nedbank has refused to transfer money to the correct account on the form. I was asked to go to the bank and do the transfer. this is ridiculous - I called nedbank on 28th and 30th October and they advised they will reverse it and put the money in the correct account - the latest it will reflect is 5th November. ***. Few days later i receive a call to say they can not do the transfer I must go to the bank. What was the point of completing the form in the first place? Who gave Nedbank the authority to transfer into a different account other than that stated on the form!!!