TRANSFER OF FUNDS FROM ONE ACCOUNT TO ANOTHER

I cannot believe that Nedbank have the nerve to tell me how to transfer monies from one account to another. I was told today that i cannot transfer funds without an Internet Profile. I wanted to do a telephonic transfer which i could do in the past because i was asked security questions now i cant do this. This fellow kept saying to me that i have to have an Internet Profile in order for them to help me telephonically. I do not want my bank account anywhere on the internet, and then he has the nerve to tell me that Nedbank is 100% secure, the only thing on the planet that is 100% secure is DEATH. I am extremely disappointed at this lack of service. He then tried to put me through to either the Collections Dept or said to me to go to the bank: withdraw the money and then deposit into the account i want to put it into. Can you just imaging the cost for doing this? I am deeply irritated and i will not be suggesting to anybody that i know for them to move their account to Nedbank, which i have done time and time again in the past. I expect absolutely nothing will come of this because really i am a tiny little person who is not a millionaire, so the possibility of anybody actually wanting to do anything about this probably sits somewhere between slim and none.