Transfer of funds abroad - Left in the Dark

<p> </p> <p>I am leaving for Montreal, Canada on Saturday and wanted to find out what the status of my appplication to transfer funds abroad were.</p> <p> </p> <p>The application was submitted last week Wednesday, 22 March 2017. Ever since I have been trying to get an indication of where in the process the application is and/ or what the status is. This has been to no avail.</p> <p> </p> <p>I followed up repeatedly. No one can provide me with a status update. Frankly, I am tired of being told the process takes 5 working days. And I am tired of being put through to a consultant who will only take my number and vow to call me back.</p> <p> </p> <p>The process is cumbersome as it is. But it is not so much the 5 working days that frustrates me. It’s the fact that no one at Nedbank can give me feedback with regards to the status of this application.</p> <p> </p> <p>It cannot be that no one can tell me where in the process the application is. And I am deeply disappointed that staff at the branch would allow a client to leave the branch without providing a solution to the problem, making an effort to find a solution or following up and providing feedback.</p> <p> </p> <p>I am indeed not a special case. And I’m sure my application is not the only one. But Nedbank can’t answer one simple question: what is the status of my application?</p> <p> </p> <p>a two star rating is puting it mildly.</p> <p> </p>