LS
Lourens S

1 reviews | Active since Mar 2015

25 Mar 2015, 11:09

Transactions on card after it was cancelled!!

My Nedbank debit card was swallowed at the Nedbank ATM in Krugersdorp Central (right outside the bank) whilst drawing money.<br> To make a long story short there were several transaction and withdrawals that occurred totaling over R10 000 after the card was stopped.<br> After inquiring with the bank I was told that they would investigate only to be told later that it is not their problem.<br> I am a pensioner and I really feel that the bank is exploiting me.<br> I will not be leaving the matter here and will be engaging with the FAIS Ombudsman.<br> There was clearly negligence on the part of the bank and I am now paying the price.<br>

0
Replies (1)
Nedbank
Nedbank's reply08 Apr 2015, 10:36
Official
Hello LDSWANEPOEL,

Thank you for raising your concerns with us. We are looking into your complaint and appreciate your patience in this regard.

Kind regards

Client Experience Team