TRANSACTION RECALL/ MONEY NOT APP****

On the 3rd September I made a transfer from my account to a cell account. after weeks realizing that Cell C is not receiving the money and had lot of debit attempts. Cell C confirmed that account number used found on list of companies you can pay online was not correct AND NOT THEIR ACCOUNT. I then went to standard as it was a standard bank account to see if money was received Standard confirm that account was not valid account I should contact my bank as money is lying somewhere as it snot returned back on my account. Nedbank brank in White River recommended I contact ***** department where I was emailed recall form. I completed the form on the 30th September same day in the evening I received email saying recall is cancelled as money was returned back to my account. REF *** According to my account statement this money never reached my account and to have an amount R1089.00 go missing in this bad economy while we are all struggling to made ends meet then you get big companies robbing us. I UNDERSTAND it was a mistake on my side but this can still be rectified by Nedbank which is the bank I trusted with my finances and I am not getting any help. I will have this reported to the bank ombudsman as I need my money back in my account AS I had to pay Cell C because of this error

Thank you

MS KHUMALO