***** transaction Nedbank issue

There was a cash withdrawal on my child's account and it went into a negative balance.

I had to call the ***** line 3 times and spent 13 minutes on each call waiting to speak to someone just to find out that it's a Nedbank technical error.

What was the banks problem became mine and I spent money on airtime and spent over 40 minutes on the phone which was a major inconvenience, I just came from hospital with bad news then I had to wait on the line trying to sort this out.