Tranfer that didnt take place of R140k

I am very frustrated and agree at the service I am getting from Nedbank. I have been with Nedbank for 2 months now , but all full of regrets why I changed banks. It all began on Saturday, 5 Sept 2015. I went to the Nedbank branch Clearwater so that I could do a transfer to the attorneys through a consultant. I got there at about 12:19pm, the lady at reception said they couldn't assist me since the cut off was 12pm. I was shocked, since when do banks have cut off time. I then drove to Nedbank Westgate branch, after an hour of waiting in a queue then it was my turn. A consultant by the name of Nthabi assisted me. She explained to me the whole process and she said to do the transfer I need to complete and sign a transfer request form with her. She explained that it will be only captured on Monday, 7 Sept 2015 and will reflect on the Attorneys account on Wednesday and further she said a consultant will call me on Monday to conclude the transaction. Monday came, no call received. I then called the Call Centre so that they could check I there's any pending transfer of about 140K but they said no, nothing was captured. Nothing captured till today.