Tracey-lee Saves The Day!

I have been experiencing extensively bad service from a number of employees from Nedbank in order to resolve a basic problem for over a month. Eventually, the problem has been resolved and I want to commend the only Nedbank staff member who managed to remedy the situation with something as basic as a conversation.

I visited the Nedbank Gateway Umhlanga branch on 2 October 2018. I was anxious as I wasn't sure whether Nedbank's service delivery would fail me again and it would result in another wasted trip to the bank, however Tracey-lee McNeill at Teller 6 made sure that this wasn't the case.

She listened to what had happened and was empathetic to the situation. In addition, she was very professional and friendly in assisting me and I firmly believe she should be awarded for her great service. To simply put it, Tracey-lee saved Nedbank a premium banking client as I was strongly considering moving to another bank after the recent string of bad service. It's often overlooked at how a great conversation with a client can solidify the relationship and I hope that Nedbank appreciates an employee like Tracey-lee going the extra mile when so many other employees didn't even bother.

Well done Tracey-lee, I hope Nedbank treats you to something great the same way you treat their clients.