1 reviews | Active since Mar 2009
TOTALLY UNCOMPREHENDABLE!!!!
<p>I am totally flabbergasted!! I had a ********** activity on my credit card and was notified on Friday, 7 October 2016 (I am grateful that the ***** Department were so vigilant in picking up this *****). I was told that I needed to fill in documentation (affidavit) and it will take 5 - 10 working days??? How is this actually possible that it can take 5 - 10 working days to send a form via e-mail that is totally beyond me. It should take 2 minutes to send a form via e-mail!! Please can someone explain to me why there should be such a long delay??? Absolutely ridiculous! I had ***** on my ABSA credit card a couple of years ago and I had the money back in my account within 10 days!!! Nedbank takes this amount of time to send a form out?? This seems absolutely ridiculous!! Not very happy at all.</p>
Dear Beverly,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Best regards,
Dear Beverly,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Best regards,
A very BIG thank you to Pamela Pillay who immediately attended to my complaint which has now been resolved. Pamela, thank you for the professional manner in which you handled this complaint, always going the extra mile and being on top of things. You are an absolute asset to Nedbank. Thank you again!
A very BIG thank you to Pamela Pillay who immediately attended to my complaint which has now been resolved. Pamela, thank you for the professional manner in which you handled this complaint, always going the extra mile and being on top of things. You are an absolute asset to Nedbank. Thank you again!