Totally disappointed

I had an issue with Nedbank atm deposit on the 15th of March. Nedbank did not handle the matter timeously and I am still waiting for an apology and/or any compensation for my inconvenience and embarrassment with my service provider. I dealt wihh Prenisha Govender who is a client service manager. I have not heard from her since the 2nd of July. I am totally unimpressed by nedbank. Prishal Kathard ***