BC
Beverley C

1 reviews | Active since Mar 2009

22 Jun 2015, 11:32

TOTALLY APPALLED AND DISGUSTED AND EMBARRASSED

I am beyond furious, frustrated and EXTREMELY unhappy and totally embarrassed!!!! Nedbank you are a disgrace why can you not be like other banks if a person is R2.00 and I reiterate, R2.00 short for a debit order, make a phone call to the client and let them know the funds are low and possibly this very embarrassing situation could have been avoided, could you have not let it through????? I was unaware that this debit order was going off before 20 June when my salary was paid. I was also not aware that my funds were that low that I was R2.00 short for a miserable debit order of R40.00, I had over R3000 in cash on me and could have made a R2.00 deposit if that's what it was to take to save the debit order from being unpaid. The debit order went off 19 June (my salary gets paid 20 June) and it was returned unpaid on 20 June!!!!! For a small debit order of R40 I now have to pay R90!!!!!! That is totally ludicrous, that is 2 months debit orders plus money over!! I have had my account with Nedbank since 2011 and have never ever, ever, ever, ever, ever had a returned debit order - how VERY EMBARRASSING!!!!!! I am a VERY UNHAPPY AND FURIOUS CLIENT RIGHT NOW!!!!!! Shame on you!

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Replies (1)
Nedbank
Nedbank's reply22 Jun 2015, 11:46
Official
Hello cosie,

Thank you for raising your concerns with us. We are looking into your complaint and appreciate your patience in this regard.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team