Total written off, ***** and awful customer service, incompetence

Awful service for the past couple of months.

I have a grave concern and am highly disappointed in the manner which the nedbank legal team handles the debt collection.

I have been banking with nedbank since 2017 and have never experienced such disrespect and inconsiderate as well as ***** behaviour.

In November 2021 I asked for a settlement, and was quoted 27000 plus which was reasonable. Between January and February my account was then given to someone called Thilay kumaran.

I gave been paying my account without receiving any statements from Nedbank.. basically working with estimates. After making multiple payments, I asked for a settlement statement and to which Thilay kumaran responded that he can give me a settlement if R4000.

I then enquired as to where he was getting the outstanding balances and why he was referring to the receiving as himself instead of the bank as this was unsettling.

He then responded by asking me why I needed the statements to begin with and that if he had to send me the statements it would be an additional charge of R25 for every other month. I do not understand why a d how I can be send payment reminder emails but I cannot be sent simple statements which I am entitled to .

The mere fact that I have to justify the reason why I need to receive my statements monthly is appalling and the manner which he handled this issue was unprofessional- I still have not received any the statements and I have made my payment as I am receiving plenty letters from Nedbank legal for something which I am paying for monthly.

After a string of emails between Thilay kumaran and I, after he failed to justify why I did not receive any statements and how he had reached the settlement amount of R4000, he then sent me an inaccurate statement reflecting a balance of R17 000 which did not make sense since he had asked for R4000.

I asked his to interpret the statement which he failed to do instead I received an auto email that he/she is out of office and that I should contact Mapasika in his absence someone whom i assume he always throws the ball to in such situstions. This was totally unprofessional and irresponsible to say the least.

When he/she returned to office, I made another enquiry for statements and settlement which I did not receive to date.

I then went to the Nedbank branch in Sandton to try and get a statement, they told me that they cannot see the statement and that the needed to contact customer service which they did. The agent told me that she cannot confirm my balance as she was not certain . This was yet another disappointment- How difficult can it be to interpret a statement which on your system and why does it have to be so difficult for a bank to provide a statement?clearly something is not right here.

This morning, after months of handling my account, I receive a response to my statement and settlement request from Thilaykumaran asking me what my ID number and account number was... HOW IS THIS EVEN POSSIBLE????? This person has been intouch with me last month and now he wants to act as if he does not know who he is talking to.

I requested that my account be handled by someone else and he casually threatened me telling me that it doesn't matter what I do the account will still be handled by him. How did this person even get his position with these type of skills- this is below nedbank standards and is disgusting to even imagine such things happen

I have paid approximately R28 000 to R30 000 which I believe is complete and fully paid.

I have never experienced this from nedbank before , all the trust I had in then before is gone. This is broad **************** and a clear justication for all this waste of time needs to be given as this is totally unacceptable.