TOTAL INCOMPETENCE

Total Incompetence...It all started on the 3rd of Jan when I changed my surname and marital status. I was told that my new cards would be ordered and old ones would be destroyed when I collect the new ones, little did I know what was about to happen the following week; - All my cards got blocked - I was then told that my cards were at the branch by my banker and I must go collect them - I went on Saturday and my cards were not there - The teller was that was less interested in helping me told me that my cards were not there - And then told me that my cards were blocked because of some Rica Requirements.. news to me.. my banker had told me that she was seeing a hold on my cards - On Monday I then told them.. no apology for wasting my time to go to the bank - I was told that my accounts /cards were activated - To my surprise only My cheque cards were activated - I then emailed the bankers to tell them that my credit card not activated - I was told yesterday afternoon that my credit is also now working - So I used my Amex card and it wasn’t working in the morning and ended up using the normal card - Tried to then transfer money from credit card to cheque and I couldn’t - Went to pick n pay to swipe and the card was saying it’s blocked As I am writing this complaint, I don’t have access to my money SERVICE FROM NEDBANK BANKERS HAS BEEN SHOCKING AND I AM NOT EVEN EXPECTING A RESPONSE FROM THEM... NO WONDER PEOPLE ARE BEING REPLACED BY THE SYSTEMS TOMORROW I WILL NAME & SHAME