Total Incompetence

I was in bedfordview branch on Friday the 25th May to invest a substantial amount in a 2 year Green Bond. I had given 32 days notice on this account. The investment was done. Today the amount has still not been invested. My money was transferred from the 32 day notice into nedbank's suspense account. WHY? I had informed them that i would be there to do the investment. Why not moved from the 32 day to the Green bond. Now because of someone's incompetence, this has still not happened. Nedbank says that it will be done today and back dated. i'm not interested in apologies. I am tired of total incompetence and lack of service. It's not the first time that there is a problem with this branch. I am now looking at moving the balance of my investments, because if you cannot handle a straight forward investment, I'm not sure....