Total chaos on an ginormous incompetence level at Nedbank

Unfortunately I have to give a rating of 1-star as there is no option for zero stars! What my business had to go through since November last year is the epitome of amateur, zero customer service and no interest whatsoever in clients, and I thought F'n Bank was bad...Nedbank reached everything above limits! 1. opening account in November took 4 hours...YES 4 hours. The ombudsman received a report that the Key West Krugersdorp branch did not do such thing which is a blatant lie as they can draw up times from their system. When entering today the consultant shakes her head 'Hey I remember you guys, you were here half a day to open your account'. 2. The product sold and promised to us does not work, one cannot do Namibia transactions without doing a Forex, only online Nedbank to Nedbank can be done. 4. The account was opened in November, I did not work for 6 weeks. We could receive money, not being able to make any online payment. The Key West Krugersdorp personal banker had no idea and blames the head office and IT problems. My wife ended up sorting it out at the Sandton branch where she was told the entire thing was setup wrong, 2 hours later things were fixed. 5. The personal banker...am sorry to say, epitome of useless. We signed a pile of paper, ask three times 'where is our ATM card', now end of Feb, nothing received, nothing followed up...nothing 6. On a regular basis the online system did not work for payments, so went twice to the branch to do payments there...oh, sorry we are off-line!! 7. Wanted to transfer the money to another account before closing, I could not log-in. Phone them, 'sorry, we don' t know why your profile does not exist anymore in our system. My wife phoned, here we go, reset the password and things will work...it did not. 8. Today 22 Feb, a day later, going to the branch. I was already going to the branch with a bad mood forced to close the account thinking this will be another f'up of note and it was by all means. We walked in at 09h58, were 'helped' (or so they call it) at 09h59, walked out at 10h14. Pin number, going outside the bank to move the money online to another bank...it did not work. They had no idea why. Trying the cell phone online app, did not work, remove the app, re-install, it did not work. While standing there walking in circles, 4 clients screaming at the poor reception lady whom in fact is the most competent staff member in the entire branch. The seniors...pretty much useless.

And people, are you surprised why customers got an SMS one of their third party contractors were hacked in February? Their system is leak as can be, that I have experience in November 2019 already.

Don't know what kind of staff Nedbank is employing but it looks like it is left-overs and the competent ones immigrated to better horizons. Both their call center, branch and IT department is one big mess and seeing in that hour the angry customers (besides the one idiot wanting to open an account and when he saw 35 minutes waiting time on the screen at reception, the couple walked away..I hope for their sake they won't have lunch and dinner at the branch in an attempt to open an account). There is zero trace anymore of Nedbank being regarded the best business bank in South Africa, it is a true banana republic bank which I would advise anymore not to use.