TOO BUSY, TOO TIRED OR DON'T CARE

<p>I have been dealing with Nedbank Bluff for about two months now winding up my mothers estate and cant help feel sorry for the staff there. First of all I left a message for the mnager to call me. Well that didnt happen...I went in the next day and the message was on her desk....probably too tired, too busy or didnt care. A while later I had some documents sent to legal dept. I was told to phone a week later and find out if they had been returned. I phoned twice and was told on both occassions that the lady I spoke to was too busy and I needed to wait for them to be returned. I received a call back two weeks later to say the documents were actually received back before my first phone call.......so I had wasted two calls and time all because she was either too tired, too busy or didn't care!! I then went into the bank on Friday and asked to close the account. I was told that I was in too late for the transaction to be put through on Friday and that it would be done Monday and I would receive the funds on Wednesday. I woke up this morning expecting a notification on my phone saying I had received funds......guess what...nothng. I called the bank and nothing has been done yet....there is a backlog in that dept......my guess is that they are too busy, too tired or dont care!!! My business might not mean much to you but I can tell you that it means a lot to me and I am never too tired, too busy or not bothered to take this further!!!</p>