Told my issue is not important because my account was overdue at some point.

<p>I paid up an existing loan with nedbank, i called to find out if they have started with the process to update my itc, i spoke to a rude girl by the name of Judy who refused to give me her last name.The information she gave me is different from the one i had from someone else and when i raised thet she just spoke over me and told me its not her problem what the other person said to me.Threatened to hang me up when i wanted to speak to a supervisor.She went on to say if i had paid my account in time the wouldnt be a problem.I had a similat complain opened with their complains department where someone by the name Claudine treated me in the same manner and i was promised feedback within 48 hours and i am still waiting.Nedbank needs to teach their stuff proper telephone atiguate, its funny because the customer service you get when you call other departments is on point but the legal department for personal loans is not.Wether my account was overdue or not im still a customer with potential of bringing in more business to the bank, Nedbank must teach them respect, and their need to understand customers fustrations and how to be sympathetic towards them.You can have good products to offer but will have no customers if this is how people are treated.</p>