Token problem and rude staff

Have Nedbank token for bulk payments. Every month I experience problems when loggin in (refer to your call centre records) I have complained about this, they dont take me seriously as they think im the one who forget the login details. All my busines partners haave the same problem. I changed the password after prompts, immidiatley the new password was rejected. Eventualy I had to ask for reissue. This is a painful process which takes forever and unreasonable time lines. I was supposed to run a payroll for my staff but cant do this as I am waiting for password. All they are interested in is their turnaround times. I went to their offices at constatia with the hope of fast tracking the reissue but was confronted by a very rude woman who insulted me. She interrogated me on why I did not me Why i did not run the payroll last week. Now how is that her business? All I request is that you reissue the pastword today and coriour it to me. I will not go back to your offices at Constatia lest I met the rude woman. hopefully this is the last transaction I do with NEDbank. Dont call me with execuses. Just reissue the password