To open a credit card is easy, but to cancel one even when you've paid up is like pulling teeth!!

<p>Nedbank has provided me with the worst service I have received in years from any business.</p> <p> </p> <p>As a customer (over a year ago), I called to ask for a balance and procedure for settling and closing my credit card account. On this same call, I explicitly stated that I wanted the balance and my intent is to close the NIL balanced account. I went onto settle the balance to the cent, went into the branch where my card was cut up with an enquiries clerk. After all of this I assumed my Nedbank account was now settled and closed. </p> <p> </p> <p>Now over a year later, after calling up my free credit report, my credit rating is negatively affected to my surprise. I check the report and its because my Nedbank credit card (which is closed) is well over due for payment. PAYMENT for fees on an account I closed, made contact with the bank with, settled in person in full and went into a branch! </p> <p> </p> <p>Now at this very moment Nedbank wants me to pay the card fees for the year overdue, on a card I didnt think existed, on an account I haven't received a statement in over a year and my question is, how is that fair? So I have to again, pay the balance, then call again to have this card cancelled!! You are kidding me with this ridiculous process.</p> <p> </p> <p>As a service provider, how did I make all the contact, made the payment, went into the bank and now all you can do is tell me that I should have called a second time after payment to cancel the card? What kind of service is this? What exactly did you contribute to my service experience! I bet if I was opening a credit card the service would be so much better and effiicient!</p> <p> </p> <p>How does a big four bank get away with such illogical and terrible service!</p> <p> </p> <p>#disgusted</p>