To move or not to move....?

I requested a credit increase on my credit card and this fell through the cracks. I got annoyed and called the call centre - got terrible service!

I called back the next day angry and got through to Sulemane Mkhabela (Call Agent: Retention | Nedbank Contact Centre). The service I got from him was exceptional! He could hear I was angry but managed me in a professional and calm manner! Once we were done with the call, he managed my expectations until closure.

If this is the type of service that I could expect from Nedbank, then I would highly consider moving my FNB portfolio to Nedbank!

Great job Sulemane Mkhabela, you can be proud of yourself!