To interested in Customer Service

My brother have a personal loan with Nedbank and on the 24th of June we informed NEDBANK that my brother passed away and there is insurance on his loan to cover his loan in case of death. We have send emails and asked for feedback but we are being ignored and not getting any feedback. We have send copies of his death certificate, copy of his ID and the claim form.

The SLA says it takes 6 days to be finalized, well we are far over 6 days at this stage.

If someone is interested we are still waiting for feedback.