Title Deed

I have been widowed in November 2014 and had my spouse and i had 2 properties together. I had paid the outstanding amounts owed on both bonds in February 2015 and submitted all relevant documentation required for Nedbank to assist in releasing the title deed. I had laid numerous complaints via the complaint channel with a response that i will be assisted. I had been dealing via email with Kamal Bipulprasad early 2016 and have mentioned i have already been liaised with via an attorney for 1 of the properties, however the 1 is still outstanding. This is hindering the progress of winding up the Estate since 2015, its totally unacceptable. Worse financial institution to ever deal with!!!!! No empathy, no sympathy and definitely no professionalism.