Title: 8+ months waiting for Paid-Up Letter & Ownership Docs – No Response from Nedbank MFC

Title: 2yrs waiting for Paid-Up Letter & Ownership Docs – No Response from Nedbank MFC

Company: Nedbank MFC Category: Accounts & Billing / Customer Service

Complaint: I have been requesting my paid-up/settlement letter and the ownership/NaTIS documents for my vehicle from Nedbank MFC since 21 January 2024. I first emailed *** (Ref: email sent 21 Jan 2024, Subject: “ID number – 920304*****”), and have followed up multiple times by email and phone. To date, I have received no response and still don’t have the documents I need to prove ownership and update my records.

This delay is causing administrative issues for me. I have proof of all emails and call attempts and can provide these privately.

What I want: 1. My paid-up/settlement letter issued immediately; 2. My ownership/NaTIS documents (or clear instructions to collect them) without further delay; 3. A written explanation for the delay and confirmation of contact details for future queries.

Contact permission: I consent to Nedbank MFC contacting me to resolve this. Please DM for my full ID and account details.