SR
Sazi R

1 reviews | Active since Sept 2010

03 Jul 2018, 12:10

Tired of Nedbank's lack of care for their clients!

Every month end I have to scramble to reverse ********** R99.00 debit orders going off my Nedbank account. The last straw for me is that now Nedbank started charging me R5.00 everytime I reverse! If I add up all these R5’s it’s quite a substantial amount when added that I'm constantly loosing, mind you I not a high net worth earner every little cent I have counts. Every time I get told I must use the app to reverse however I even if I do that I don’t get my money back in time it’s always delays and I have to spend money to buy data in order to do that and always I have to constantly explain that it’s a ********** debit order when I call which baffles me that they still asking questions why I'm reversing whilst they know very well that their clients are plagued by these ******** elements.

Nedbank I have been a client of yours since 1996 and it really is such a SHAME that you don’t take care of my security and my trust in you as well as my needs, instead you want to still squeeze every rand out of me. I have no option but to change to another bank.

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Replies (1)
Nedbank
Nedbank's reply03 Jul 2018, 12:23
Official

Dear Sazi ,

We have noted your concerns regarding unauthorised debit orders and the fees that are charged to reverse same , kindly note that a Resolution Manager will contact you to discuss the matter.

Regards

Client Service Support