Tired of Nedbank

I really regret joining Nedbank as a bank , I pay for a banker fee monthly to get better interest rates on items that I want to purchase, but Nedbank makes it difficult to attain finance on purpose. I’ve been with them for 10 years and the service just keeps getting worse by the day , my banker also is not accessible, I always have to call her to ask about updates otherwise she also keeps quiet , I’m really tired and am closing all my accounts from Nedbank